Faxie Terms of Service

These Terms of Service ("Terms") govern access to and use of the Faxie platform and related products and services provided by Melochora LLC ("Company," "we," "us," or "our"), including our Slack application, administrative web portal, website, and related services (collectively, the "Services"). By accepting these Terms or accessing or using the Services, the Customer and each Authorized User agree to be bound by them.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMER'S AND AUTHORIZED USERS' LEGAL RIGHTS, INCLUDING SECTION 17 (BINDING ARBITRATION; CLASS ACTION WAIVER), WHICH AFFECTS HOW DISPUTES WITH FAXIE ARE RESOLVED.

1. Welcome to Faxie

1.1 Introduction

These Terms form a binding agreement between Company and Customer and govern each Authorized User's access to and use of the Services. "Customer" means the company or other legal entity that accepts these Terms, authorizes Faxie for its workspace, or purchases the Services. "Authorized User" means an employee or other individual whom Customer permits to use the Services. An individual accepting these Terms on behalf of Customer represents and warrants that the individual has authority to bind Customer. When these Terms use "you" or "your" in provisions addressing an individual's access, inputs, consents, content, or conduct, those words mean the applicable Authorized User. Provisions addressing fees, payment, subscription administration, contracting authority, or indemnification apply to Customer. No Authorized User is personally responsible for Customer's payment or indemnification obligations solely because the Authorized User uses the Services. Authorized Users agree to the provisions applicable to them by accessing or using the Services, and Customer is responsible for its Authorized Users' compliance with these Terms.

1.2 About the Services

Faxie is a Slack application that lets Authorized Users create short, AI-Generated Videos of themselves for workplace communication. Each audiovisual output created through the Services, including an edited or extended version, is a "Generated Video." A creator provides a selfie and a recording of the creator's voice, and Faxie generates a short video that places the creator's likeness in a scene and speaks in the creator's cloned voice. A creator can preview the finished Generated Video and direct the Faxie app to share it to a selected public or private Slack channel. Members of that channel can watch, comment on, and like the Generated Video and, when invited or otherwise permitted by the feature, voluntarily add a segment using their own selfie and cloned voice. Authorized Users may also download or share Generated Videos outside Slack. The Services also include a web-based administrative portal through which designated Customer administrators can review account status and available dashboard information.

The Services involve:

• Processing a selfie image you provide to render your appearance in a Generated Video
• Processing a voice recording you provide to create a voiceprint / cloned voice, which is used to generate speech in your own voice for the videos you create
• AI generation of a short video from your selfie, your voiceprint, and a scene description
• Sharing finished videos through the Faxie app to public or private Slack channels selected by an Authorized User, and permitting members of the selected channel to watch, comment, like, and participate in an extended video
• A web-based administrative portal for designated Customer administrators to review account status and available dashboard information

Our collection and use of your voice recording and voiceprint is biometric data handling, described further in our Privacy Policy and our separate Biometric Information Retention & Destruction Policy.

1.3 Modifications to Terms

We reserve the right to modify these Terms. If we make material changes, we will notify Customer by email or through a prominent notice in the Services at least seven (7) days before the changes take effect, and we may also notify Authorized Users through the Services. Customer's or an Authorized User's continued use of the Services after a change becomes effective constitutes acceptance of the revised Terms to the extent applicable to that party.

1.4 Privacy

Each Authorized User's use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Customer must make the Privacy Policy available to its Authorized Users. Please review it to understand how we collect, use, and protect personal information.

2. Eligibility

2.1 Age Requirement

Each Authorized User must be at least eighteen (18) years old and have the legal capacity to agree to the provisions applicable to that Authorized User. Customer represents and warrants that the individual accepting these Terms on its behalf has authority to bind Customer.

2.2 Compliance with Laws

Customer and each Authorized User must comply with all laws and regulations applicable to their respective access to and use of the Services.

2.3 International Use and Data Transfers

The Services are operated from the United States and may be used by Customers and Authorized Users in other jurisdictions, subject to applicable law.

Personal information may be transferred to and processed in the United States and in other countries where our service providers operate. Faxie will use contractual or other safeguards when required by applicable law, as described in the Privacy Policy and any applicable Data Processing Addendum.

• Customer is responsible for authorizing workplace use of the Services and for providing notices or obtaining permissions that Customer is legally required to provide or obtain from its personnel.
• Nothing in these Terms waives or limits any privacy, data protection, employment, or consumer right that applicable law does not permit the affected person to waive.

3. Account Registration

3.1 Account Creation

Customer must authorize installation of Faxie for its Slack workspace and designate the personnel who may administer or use the Services. Authorized User accounts are created or connected through Slack authorization. Through permissions approved during installation and use, Faxie receives or accesses Slack account and workspace information needed to authenticate users and operate the Services, including identity, email address, profile image, basic workspace information, and people and channel or conversation membership metadata. Faxie accesses message content only in direct messages with Faxie, as needed to receive commands, selfie images, voice clips, and other content an Authorized User sends to Faxie, and may download files sent to it. Faxie does not read general workspace messages. Customer and each Authorized User agree to provide accurate, current, and complete information and to keep that information current.

3.2 Account Security

Customer and each Authorized User are responsible for maintaining the security of their respective Slack credentials and any other credentials used to access the Services. Customer and each Authorized User must promptly notify us at hello@faxie.ai of unauthorized access to or use of the Services associated with the applicable Customer account or Authorized User account.

3.3 Account Responsibility

Each Authorized User is responsible for content submitted and activity conducted through that Authorized User's account. Customer is responsible for administering access to its Faxie account and for its Authorized Users' use of the Services. Faxie is not liable for loss or damage arising from Customer's or an Authorized User's failure to secure or properly administer account access.

4. Description of Services

4.1 Video Generation

To create a video, an Authorized User provides a selfie image and a recording of the Authorized User's voice and supplies a scene description or line of dialogue. Faxie may open a direct message with the Authorized User, receive the setup files sent there, send setup and generation-status messages, and deliver action buttons. We use the voice recording to create a voiceprint (a cloned model of that voice) and process these inputs to generate a short AI video in which the Authorized User's likeness appears in the described scene and speaks in the Authorized User's cloned voice, including words the Authorized User typed but did not personally record. Creation, editing, previewing, sharing, watching, extending, commenting, and liking occur within Slack. Generation is performed on our servers and typically takes a few minutes.

4.2 Nature of the Generated Video

The applicable Authorized User acknowledges that each Generated Video is synthetic content produced by artificial intelligence. It is not a real recording of the Authorized User, it may not perfectly resemble or sound exactly like the Authorized User, and it may differ from the inputs or expected result. Its speech is synthesized using a cloned model of the Authorized User's voice and may consist of words the Authorized User did not personally speak. Faxie does not create a faceprint from a selfie, and we never use a selfie, voice recording, or voiceprint to identify, verify, or match an Authorized User or anyone else. See our Privacy Policy and Biometric Information Retention & Destruction Policy for details.

4.3 Sharing Your Videos

Once a video is generated, Faxie uploads the finished MP4 directly into the creator's direct message with Faxie for preview. If the creator selects Share to Channel, Faxie uploads the MP4 to the selected public or private Slack channel. Faxie may join a public channel first when necessary to complete an expressly requested share, and it joins only a channel the Authorized User selected. The video is then available to members of that channel, subject to Slack's and Customer's settings and controls. An Authorized User may also download or share a video outside Slack. Copies downloaded, exported, or re-shared outside Slack may be beyond Faxie's ability to retrieve, recall, or delete.

4.4 Subscription Plans and Usage Allocations

Access to Generated Video creation features is provided through free trials, paid subscriptions, or other plans described at signup, on our pricing page, in the administrative portal, or in an applicable order form. Plans may include creator-seat limits and recurring usage allocations. Creating, editing, or extending a Generated Video consumes usage; viewing, liking, commenting on, and re-sharing a Generated Video does not require a creator seat or consume an allocation. Unused allocations may roll forward, but each allocation expires three (3) months after it is first made available. Allocations are not money, have no cash value, are non-transferable, and expire when the applicable subscription ends.

4.5 Service Modifications

We reserve the right to modify, suspend, or discontinue the Services, or any part of them, at any time, with or without notice. We will not be liable to Customer, an Authorized User, or any third party for any modification, suspension, or discontinuance of the Services.

5. Fees and Payment

5.1 Free Trials

We may offer a free trial subject to the eligibility requirements, duration, seat limits, usage limits, and other conditions displayed when the trial begins. Trial terms and availability may be changed or discontinued at any time, and a trial does not guarantee continued free access to any feature.

5.2 Subscription Billing and Renewal

Paid subscriptions may be billed monthly or annually at the rates displayed on our pricing page, in the administrative portal, at checkout, or in an applicable order form. Annual billing may be offered at a discount compared with monthly billing. Unless cancelled before the next renewal date, subscriptions automatically renew for successive periods of the same duration, and you authorize us to charge the applicable renewal fees and taxes using the payment method on file.

5.3 Payment Processing

Payments are processed by Stripe. Stripe, rather than Faxie, collects and processes complete payment-card details. We may receive and retain transaction confirmations, Stripe customer or payment identifiers, invoice and payment status, and limited payment-method information made available by Stripe, but we do not receive or store complete card numbers. Payment processing is also subject to Stripe's applicable terms and privacy policy.

5.4 Refund Policy

Except as required by applicable law, expressly stated in an applicable order form, or provided as a prorated store credit under Section 12, subscription fees and other charges are non-refundable. We do not provide refunds for partial billing periods, unused time or usage allocations, downgrades, or failure to use the Services. Store credits generated by creator-seat reductions are not cash refunds. Any refund or other accommodation we provide in a particular case is discretionary and does not create an obligation to do so in the future.

5.5 Changes to Pricing, Plans, and Trials

We may modify or discontinue trials, promotional offers, subscription plans, included usage, allocation-expiration rules, discounts, or pricing. Trial and promotional changes may take effect immediately. Unless an applicable order form provides otherwise, changes to paid subscription rates will take effect no earlier than the next renewal occurring after at least thirty (30) days' notice. Current commercial terms are those displayed on our pricing page, in the administrative portal, at checkout, or in the applicable order form; specific pricing is not fixed by these Terms.

5.6 Taxes

Customer is responsible for all applicable taxes associated with its purchase or use of the Services, except for taxes based on Faxie's net income.

6. User Conduct and Prohibited Uses

6.1 General Conduct

Each Authorized User is responsible for the content that Authorized User submits and for that Authorized User's conduct while using the Services. Customer is responsible for its Authorized Users' use of the Services. Customer and each Authorized User must use the Services only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Content and Activities

Customer and each Authorized User agree not to use the Services to:

(a) Professional Advice

• Provide, seek, or represent any content as professional medical, legal, financial, tax, or other licensed professional advice
• Hold yourself out as a licensed professional unless you clearly disclose that the content is AI-generated and not a substitute for professional consultation

(b) Sexual Content

• Create, share, or solicit sexually explicit, pornographic, or obscene content
• Engage in sexual harassment or sexually exploit any person

(c) Harmful Content

• Create content that promotes, glorifies, or provides instructions for self-harm, suicide, or eating disorders
• Create content that encourages violence, terrorism, or violent extremism
• Threaten, harass, bully, stalk, or intimidate any person

(d) Hate Speech

• Create content that demeans or promotes discrimination or violence based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, disability, or any other protected characteristic

(e) Offensive and Illegal Content

• Create defamatory, libelous, or fraudulent content
• Impersonate any person or entity or misrepresent your affiliation
• Violate any applicable law or regulation
• Infringe any intellectual property or proprietary rights of any party
• Distribute malware, viruses, or other harmful code

(f) Platform Abuse

• Interfere with or disrupt the Services or servers
• Circumvent any access restrictions or security measures
• Scrape, data mine, or use automated tools to access the Services
• Use the Services to send spam or unsolicited communications

(g) Likeness, Impersonation, and Deepfakes

• Generate, create, or share a video depicting any person other than yourself, unless that person has given you their express consent to use their likeness
• Impersonate any person or entity, or create content intended to deceive others into believing a video is a genuine, authentic recording of a real person
• Use any person's likeness to defraud, harass, defame, threaten, intimidate, or otherwise harm them or others
• Create sexual, exploitative, or abusive content depicting any real person

We have zero tolerance for misuse of another person's likeness. If we determine that an Authorized User generated or shared a Generated Video using another person's likeness without consent, or otherwise violated Section 6.2(g), we may immediately delete that Authorized User's account and permanently ban that Authorized User from the Services, in addition to pursuing any other available remedy.

(h) Artificial Intelligence and Machine Learning

• Access, scrape, copy, or otherwise collect any content from the Services for the purpose of training or fine-tuning the weights of any machine learning model, large language model, generative AI system, or similar technology
• Use any automated tools, bots, or AI agents to interact with the Services except as expressly authorized by Faxie
• Reproduce, redistribute, or create derivative works from Faxie's own content or software for the purpose of developing competing services

Clarification: Faxie uses your content only to generate the videos you request and to operate the Services. Faxie does not train or fine-tune its own model weights using your content. However, the third-party providers we use to generate videos may process, retain, and/or use data processed through their services to improve their own models and services, subject to their respective terms and privacy policies. For more information, see the AI Model Training section of our Privacy Policy.

6.3 Content Moderation and No Duty to Monitor

We reserve the right, but have no obligation, to monitor, review, edit, or remove content at any time and for any reason, including content that we determine violates these Terms or is otherwise objectionable. We may suspend or terminate a Customer account or Authorized User's access for violations of these Terms.

Faxie has no obligation to:

• Monitor, review, or audit the videos you generate or the scenes you submit
• Correct errors or artifacts in AI-Generated Videos
• Prevent all objectionable or infringing content from being generated
• Verify the accuracy or lawfulness of any content

Any moderation, review, or intervention is entirely discretionary. We use automated tools to help screen content, but we do not guarantee that they will detect or block all prohibited content. The absence of moderation does not imply approval or endorsement of any content.

7. Content License Grant

7.1 User Content

"User Content" means all materials submitted to the Services by Customer or an Authorized User, including selfie images, voice recordings, scene descriptions, profile information, Generated Videos created from those inputs, and any other submitted content.

7.2 License Grant

By submitting User Content to the Services, you grant Faxie a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to:

• Copy, store, process, and display User Content as needed to operate the Services
• Create derivative works from User Content, including generating the AI videos you request
• Use User Content to operate, provide, maintain, and secure the Services
• Use User Content for limited promotional purposes related to marketing the Faxie platform itself

Clarification: This license is granted solely for the purposes of operating the Services (generating and storing the videos you create) and promoting the platform. Faxie does not use User Content to train or fine-tune its own model weights. However, the third-party providers we use to generate videos may process, retain, and/or use data processed through their services to improve their own models, as described in the AI Model Training section of our Privacy Policy. You, not Faxie, are responsible for distributing any video you choose to share or export.

Term of License; Survival: The licenses granted in this section are granted for as long as reasonably necessary to operate and provide the Services to you, and will terminate when you delete your account or the applicable content, except that the licenses may continue for a limited period and purpose to the extent necessary for (a) backup retention and technical deletion processes (up to thirty (30) days), (b) legal compliance and valid legal process, (c) fraud prevention, security, and abuse investigations, and (d) establishing, exercising, or defending legal claims. Aggregated or de-identified data that cannot reasonably be linked to you may be retained and used after deletion. Videos you have already shared or exported to third parties are outside our control and are not affected by termination of this license.

7.3 Representations

Customer and each Authorized User represent and warrant, as applicable, that:

• You own all rights to User Content or have obtained all necessary permissions
• User Content does not violate any third party's rights, including intellectual property rights, privacy rights, or publicity rights
• User Content complies with these Terms and all applicable laws

7.4 Retention of Rights; No Ownership Claim

As between Faxie, Customer, and the applicable Authorized User, Customer and the Authorized User retain their respective right, title, and interest in User Content. Faxie does not claim ownership of User Content. The licenses granted in this Section 7 do not transfer ownership; they grant only the rights necessary for Faxie to operate the Services as described.

8. Voice Cloning Consent

8.1 Consent to Clone Your Voice

To generate videos that speak in your own voice, Faxie creates a voiceprint — a cloned model of your voice — from a voice recording you provide during onboarding, and uses that voiceprint to synthesize speech in your voice. By recording your voice sample and providing the affirmative consent requested in the app, you expressly consent to Faxie collecting and processing your voice recording and creating and using a voiceprint / cloned voice from it for these purposes. Your voice recording and voiceprint are biometric data; for additional information about how we collect, use, retain, protect, and destroy them, please see the Biometric Information Notice section of our Privacy Policy and our separate Biometric Information Retention & Destruction Policy.

8.2 Nature and Scope of the Voice Clone

You understand that your cloned voice will be used to generate speech — including words you type but did not personally speak — for the videos you create. We never use your voice recording or voiceprint to identify, verify, match, authenticate, or surveil you or anyone else, or for any purpose other than providing the Services. You grant Faxie a non-exclusive, royalty-free license to use your voice recording and voiceprint solely for these purposes, and to share them with the third-party voice-cloning provider(s) that create and operate your cloned voice on our behalf.

Term of License; Survival: This license is granted for as long as your account is active and the voice feature remains available, and will terminate when you delete your account (and your voice recording and voiceprint are deleted in the ordinary course — see the Privacy Policy and Biometric Policy), except that limited retention may continue to the extent necessary for (a) backup retention and technical deletion processes (up to thirty (30) days), (b) legal compliance and valid legal process, (c) fraud prevention, security, and abuse investigations, and (d) establishing, exercising, or defending legal claims.

8.3 Understanding of the Technology

You acknowledge and understand that:

• The Generated Video is synthetic and may not perfectly match your natural voice, appearance, or the scene you described
• The video's speech is generated by an artificial cloned voice and may say words you did not personally record; it is not a real recording of you

9. Image and Likeness Consent

9.1 Consent to Use Your Likeness

By uploading a selfie or other image of yourself to the Services, you expressly consent to Faxie using your likeness to generate the AI videos you request.

9.2 License Grant for Likeness

You grant Faxie a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to:

• Generate videos incorporating your likeness based on your selfie and inputs
• Store and display those videos to you through the Services
• Use your likeness in connection with the operation of the Services
• Use your likeness for promotional purposes limited to marketing the Faxie platform itself

Exclusions

This license does not permit Faxie to:

• License, sell, or sublicense your likeness to third parties for advertising unrelated to the Services
• Use your likeness for standalone commercialization separate from the Services

Term of License; Survival: The licenses granted in this section are granted for as long as reasonably necessary to operate and provide the Services to you, and will terminate when you delete your account, except that the licenses may continue for a limited period and purpose to the extent necessary for (a) backup retention and technical deletion processes (up to thirty (30) days), (b) legal compliance and valid legal process, (c) fraud prevention, security, and abuse investigations, and (d) establishing, exercising, or defending legal claims. Aggregated or de-identified data that cannot reasonably be linked to you may be retained and used after deletion.

9.3 No Identification or Biometric Matching

Faxie processes your selfie solely to render your appearance in the videos you generate. We do not create a persistent faceprint or other facial biometric template from your image. We do create a voiceprint from your voice recording to clone your voice, as described in Section 8 and our Privacy Policy — but we never use your face, voice, or voiceprint to identify, verify, match, authenticate, or surveil you or any other person, whether for security, law enforcement, advertising, or any other purpose.

9.4 You May Only Depict Yourself

You represent, warrant, and agree that every video you generate depicts only you, or a person who has given you their express consent to use their likeness. You are solely responsible for obtaining any such consent. As stated in Section 6.2(g), generating or sharing a video that uses another person's likeness without consent is grounds for immediate account deletion and a permanent ban.

9.5 Right of Publicity

You waive any claims related to the right of publicity that may arise from Faxie's use of your likeness as permitted by these Terms.

10. AI-Generated Content and Disclaimers

10.1 Nature of AI Content

You acknowledge and understand that:

• Videos are generated by artificial intelligence technology
• Generated videos are synthetic and are not real recordings of you or anyone else
• AI systems are inherently unpredictable and may produce videos that are inaccurate, distorted, unexpected, or that you find unsatisfactory
• A Generated Video does not depict any real event, statement, or conduct of the person shown in it

10.2 No Professional Advice

THE SERVICES DO NOT PROVIDE PROFESSIONAL ADVICE. AI-generated content is for informational and entertainment purposes only and should never be relied upon as a substitute for professional medical, legal, financial, psychological, or other licensed professional advice. Always consult qualified professionals for specific advice.

10.3 Assumption of Risk

YOU USE THE SERVICES AT YOUR OWN RISK. You acknowledge that:

• AI-Generated Videos may be unexpected and may include content that is emotionally affecting, distressing, or disturbing
• You are solely responsible for how you interpret, use, and share any video you generate
• Faxie is not responsible for any decisions you make or actions you take based on AI-generated content

10.4 No Liability for Self-Harm

FAXIE IS NOT RESPONSIBLE FOR ANY HARM, INCLUDING SELF-HARM, THAT MAY RESULT FROM YOUR USE OF THE SERVICES OR FROM ANY AI-GENERATED VIDEO. If you are experiencing thoughts of self-harm or suicide, please contact a mental health professional or crisis helpline immediately.

10.5 Mental Health Resources

If you are in crisis, please contact:

• National Suicide Prevention Lifeline: 988 (US)
• Crisis Text Line: Text HOME to 741741 (US)
• International Association for Suicide Prevention: iasp.info/resources/Crisis_Centres

10.6 Synthetic Content; No Real Event

A Generated Video is synthetic and does not depict anything the person shown actually said or did. You acknowledge and agree that:

• Generated videos are AI fabrications and may differ materially from reality
• A video does not represent a real recording, statement, event, or endorsement by the person depicted
• You must not present a Generated Video as an authentic recording of a real person or event
• Generated videos may contain errors, distortions, or content you did not intend

By using the Services, you waive claims against Faxie arising from any distortion, error, fabrication, or unexpected content in the videos you generate.

11. Sharing to Third Parties and Recipients

11.1 You Control Sharing

Faxie uploads a finished video into the creator's direct message with Faxie. An Authorized User controls any broader sharing by selecting Faxie's Share to Channel action and the destination public or private Slack channel. Faxie may join a selected public channel when necessary to upload the MP4, but does not independently select channels or recipients. Channel members may access the video subject to Slack's and Customer's settings and controls.

11.2 Content Leaves Our Control

A video file uploaded by Faxie is stored in Slack and is subject to Slack's functionality and to Customer's Slack retention, access, membership, and administrative controls. Although Slack permissions may allow Faxie to edit or delete files that Faxie uploaded, we do not control copies in Slack and do not guarantee that a shared file can be recalled or deleted. Any copy downloaded, exported, or re-shared outside Slack is outside Faxie's control and may not be retrievable, recallable, or deletable by us. You are responsible for deciding what to generate and where to share it.

11.3 Third-Party Apps and Recipients

Slack and any other apps or services used to share or receive videos are third-party services that Faxie does not control. Use of Slack is also subject to Customer's Slack configuration and policies. FAXIE IS NOT RESPONSIBLE FOR THE PRACTICES OF THOSE SERVICES OR FOR WHAT ANY RECIPIENT DOES WITH A VIDEO YOU SHARE. Their own terms and privacy policies apply.

11.4 No Liability for Downstream Use

Faxie disclaims all liability for any harm, loss, or damage arising from your decision to share a video or from any recipient's use, re-sharing, alteration, or misuse of a video after it leaves the app, including but not limited to reputational, emotional, or financial harm.

12. Customer Administration and Creator Seats

12.1 Creator-Seat Changes

Customer administrators may add or reduce creator seats through the administrative portal, subject to the Customer's plan and any applicable order form. A creator seat is required to create, edit, or extend a Generated Video. Authorized Users may view, like, comment on, and re-share Generated Videos without a creator seat, subject to Customer's permissions and Slack's controls.

12.2 Proration

Creator-seat increases take effect when made and result in an additional charge prorated according to the portion of the then-current billing period remaining. Creator-seat reductions generate a prorated store credit based on the portion of the billing period remaining. We calculate both adjustments using the timing of the change within the applicable billing period.

12.3 Store Credits

Store credits generated by creator-seat reductions are applied to future amounts due for the Customer account. Unless required by law, store credits are not redeemable for cash, are non-transferable, and are not refunds. Store credits do not extend a subscription or preserve unused Faxie allocations after the subscription ends.

13. Intellectual Property

13.1 Faxie Property

The Services, including all software, algorithms, designs, text, graphics, and other content provided by Faxie ("Company Content"), are owned by Faxie or its licensors and are protected by intellectual property laws. Customer and Authorized Users may not copy, modify, distribute, sell, or lease any part of the Company Content without our prior written consent.

13.2 Trademarks

"Faxie," "Melochora," and related logos are trademarks of Melochora LLC. Customer and Authorized Users may not use these trademarks without our prior written permission.

13.3 Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant Faxie a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate the Feedback into the Services without any obligation to you.

13.4 Copyright Complaints

If you believe that content on the Services infringes your copyright, please send a notice to hello@faxie.ai containing:

• Identification of the copyrighted work
• Identification of the allegedly infringing material
• Your contact information
• A statement of good faith belief that the use is unauthorized
• A statement under penalty of perjury that your notice is accurate
• Your physical or electronic signature

Designated DMCA Agent

13.5 Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Faxie has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, the accounts of users who are deemed to be repeat infringers. Faxie may also, at its sole discretion, limit access to the Services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

13.6 Counter-Notice

If you believe that content you submitted was removed or disabled as a result of mistake or misidentification, you may submit a written counter-notice to hello@faxie.ai containing the following information:

• Your physical or electronic signature
• Identification of the content that has been removed or disabled and the location at which it appeared before removal
• A statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification
• Your name, address, telephone number, and email address
• A statement that you consent to the jurisdiction of the federal courts located in the Northern District of California, and that you will accept service of process from the person who provided the original infringement notification

If we receive a valid counter-notice, we will send a copy to the original complaining party. If the original complaining party does not notify us within ten (10) business days that they have filed a court action seeking to restrain the allegedly infringing activity, we may, in our discretion, restore the removed content.

13.7 Content Takedown Policy (Non-Copyright)

In addition to our DMCA procedures for copyright claims, we may remove or disable access to content that violates these Terms, including but not limited to content that:

• Constitutes harassment, bullying, or threats
• Contains hate speech or discrimination
• Doxxes or publishes personal information without consent
• Impersonates another person or entity
• Is fraudulent, deceptive, or misleading
• Otherwise violates Section 6 (User Conduct and Prohibited Uses)

Reporting Violations

To report content that violates these Terms (other than copyright infringement), please contact us at hello@faxie.ai with the subject line "Content Report" and include:

• A description of the content and its location
• The reason you believe it violates our Terms
• Your contact information

Review Process

We will review reports and, in our sole discretion, determine whether to remove or disable the content. We are not obligated to remove content based on a report, and we may request additional information. We may notify the user whose content is affected, but we are not required to do so in cases involving safety or legal concerns.

No Guarantee

We do not guarantee that we will remove any particular content or take action within any specific timeframe. Our decision to remove or not remove content is final and not subject to appeal.

13.8 Testimonials and Endorsements

If you provide a testimonial, review, case study, or endorsement about the Services (collectively, "Testimonials"), you grant Faxie a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, and display the Testimonial in connection with marketing and promoting the Services.

Customer and each Authorized User represent and warrant, as applicable, that:

• Your Testimonial reflects your honest opinions, findings, beliefs, or experience
• You have the right to provide the Testimonial
• Your Testimonial does not violate any third party's rights

Faxie may use your name, likeness, and general location (city/state) in connection with your Testimonial. If you wish to have your Testimonial removed, please contact us at hello@faxie.ai.

Faxie's use of Testimonials complies with Federal Trade Commission (FTC) guidelines on endorsements. We may edit Testimonials for length or clarity, but we will not materially alter the substance of your statement.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Faxie does not warrant that:

• The Services will meet your requirements
• The Services will be uninterrupted, timely, secure, or error-free
• The results obtained from the Services will be accurate or reliable
• Any errors in the Services will be corrected

15. Limitation of Liability

15.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAXIE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF FAXIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Cap on Liability

IN NO EVENT WILL FAXIE'S TOTAL AGGREGATE LIABILITY TO CUSTOMER AND ALL AUTHORIZED USERS FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES EXCEED THE GREATER OF: (A) THE AMOUNTS CUSTOMER PAID TO FAXIE IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100). THIS CAP APPLIES COLLECTIVELY TO CUSTOMER AND ALL AUTHORIZED USERS, NOT SEPARATELY TO EACH CLAIMANT.

15.3 Basis of the Bargain

The limitations of liability in this section reflect the allocation of risk between Faxie and Customer, apply to claims by Customer and Authorized Users, and are an essential basis of the bargain between Faxie and Customer.

15.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, the exclusions and limitations in this section shall apply to the maximum extent permitted by law.

16. Indemnification

Customer agrees to indemnify, defend, and hold harmless Faxie, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Customer's or an Authorized User's use of the Services
• User Content
• Customer's or an Authorized User's violation of these Terms
• Customer's or an Authorized User's violation of any third party's rights
• Customer's or an Authorized User's violation of applicable law or regulation
• Generated Videos created, shared, or exported by Customer or an Authorized User
• Customer's or an Authorized User's use of a person's likeness, name, or voice without required consent
• Any claim that a Generated Video created or shared by Customer or an Authorized User is defamatory, deceptive, infringing, or violates a person's privacy or publicity rights
• Any harm arising from a recipient's or third party's use of a Generated Video shared by Customer or an Authorized User

Customer acknowledges that it bears contractual responsibility for Generated Videos created or distributed through its account, including claims of:

• Defamation, misrepresentation, or misuse of another person's likeness
• Infringement of intellectual property, privacy, or publicity rights
• Harm caused by content you generated or chose to share

California Residents: If you are a California resident, you hereby waive California Civil Code Section 1542, which provides:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

If you are a resident of another jurisdiction, you waive any comparable statute or doctrine to the maximum extent permitted by law.

17. Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS CUSTOMER'S AND AUTHORIZED USERS' LEGAL RIGHTS, INCLUDING THE RIGHT TO FILE A LAWSUIT IN COURT.

17.0 Informal Dispute Resolution

Before initiating arbitration or a legal proceeding, Customer, the applicable Authorized User, and Faxie agree to attempt to resolve the Dispute informally. The party initiating informal resolution must send the other party a written notice describing the nature and basis of the Dispute and the relief sought ("Dispute Notice").

For Disputes initiated by Customer or an Authorized User: Send the Dispute Notice to hello@faxie.ai and by mail to Melochora LLC, 2108 N ST #7813, Sacramento, CA 95816. The notice must include the claimant's name, the email address associated with the applicable account, a description of the Dispute, and the specific relief sought.

For Disputes initiated by Faxie: We will send the Dispute Notice to the email address associated with the Customer account or applicable Authorized User account.

The parties agree to negotiate in good faith for at least sixty (60) days after receipt of the Dispute Notice before initiating arbitration. If the Dispute is not resolved within this period, either party may proceed to arbitration as described below. The running of any statute of limitations or filing deadlines will be tolled during this informal resolution period.

17.1 Agreement to Arbitrate

Customer, each Authorized User, and Faxie agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") will be resolved exclusively through final and binding arbitration rather than in court, except as provided below and to the extent permitted by applicable law.

This agreement to arbitrate is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16) ("FAA"). The FAA, and not state arbitration law, shall govern the interpretation and enforcement of this arbitration agreement.

17.2 Exceptions

This arbitration agreement does not apply to:

• Claims that may be brought in small claims court
• Claims for injunctive or equitable relief to protect intellectual property rights
• Any person or entity for whom applicable law prohibits mandatory arbitration or requires access to a local court, including an Authorized User residing in the European Union, European Economic Area, or United Kingdom to the extent such law applies

17.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMER, EACH AUTHORIZED USER, AND FAXIE WAIVE THE RIGHT TO A TRIAL BY JURY.

17.4 Waiver of Class Actions

TO THE EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMER, EACH AUTHORIZED USER, AND FAXIE AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found unenforceable, the arbitration agreement will be unenforceable to the extent required by applicable law.

17.5 Arbitration Procedures

Arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures. It will be conducted by a single arbitrator in San Francisco, California, unless the parties agree otherwise or applicable law requires another location. The arbitrator's decision will be final and binding.

17.6 Costs

Each party will bear its own costs and attorneys' fees. Filing fees and arbitrator compensation will be governed by JAMS rules. If a claimant demonstrates that arbitration costs would be prohibitive compared with litigation, Faxie will pay a reasonable portion of the filing fees as required by applicable law.

17.7 Opt-Out Right

Customer or an Authorized User may opt out of this arbitration agreement by sending written notice to hello@faxie.ai within thirty (30) days after first accepting or becoming subject to these Terms. The notice must include the opting-out party's name, email address, and a clear statement of the decision to opt out.

17.8 Changes to This Section

If Faxie makes a material change to this arbitration section, Customer or an Authorized User may reject the change by providing written notice within thirty (30) days after the change.

17.9 Mass Arbitration Procedures

If twenty-five (25) or more similar arbitration demands are submitted against Faxie by the same law firm or coordinated group of law firms within a ninety (90) day period ("Mass Filing"), the following procedures apply:

(a) Batching

Arbitration demands will be processed in batches of ten (10) demands. Only one batch may be filed, processed, and adjudicated at a time. Subsequent batches may not proceed until the prior batch is resolved.

(b) Bellwether Process

The parties will select a total of ten (10) initial cases (five selected by claimants' counsel, five by Faxie) to proceed first as "bellwether" cases. The results of these bellwether cases will inform potential resolution of remaining claims.

(c) Mediation

After the bellwether cases are resolved, the parties will participate in a single mediation of all remaining claims before a mutually agreed-upon mediator. Faxie will pay the mediation fee. If the parties cannot resolve remaining claims within ninety (90) days after mediation, the batching process will continue.

(d) Fees

Arbitration fees for claims in a Mass Filing are due only when a demand is included in an active batch.

(e) Opt-Out of Arbitration

If the parties cannot agree on resolution after the mediation period, any remaining claimant or Faxie may elect to have remaining claims proceed in court rather than arbitration by providing written notice within sixty (60) days after the close of the mediation period.

18. Termination and Data Deletion

18.1 Termination by Customer

Customer may cancel a paid subscription through the administrative portal or by contacting us at hello@faxie.ai. Cancellation takes effect at the end of the then-current billing period, and access to paid subscription features continues until that time. At the end of the billing period, access to paid features ends and unused usage allocations expire without refund or cash value.

18.2 Termination by Faxie

We may suspend or terminate a Customer account or an Authorized User's access to the Services at any time, with or without cause and with or without notice. Reasons may include:

• Violation of these Terms
• Generating or sharing a video that uses another person's likeness without their consent, which will result in immediate account deletion and a permanent ban (Section 6.2(g))
• Conduct that we determine is harmful to other users or Faxie
• Fraud, payment abuse, or other abuse of the Services
• Extended nonpayment or prolonged inactivity of the Customer account

18.3 Effect of Termination

Upon the effective date of cancellation or other termination:

• Customer's and its Authorized Users' right to use paid subscription features will cease immediately for a suspension or termination by Faxie and at the end of the current billing period for a Customer cancellation
• Unused usage allocations will expire without refund or cash value, and we may delete the applicable Customer account, Authorized User account, and associated data subject to Section 18.4 and the Privacy Policy
• The licenses granted to Faxie by Customer or an Authorized User will survive only to the extent required for backup retention, up to thirty (30) days, and legal compliance as described in Section 18.4
• The following sections will survive termination: Content License Grant; Voice Cloning Consent; Image and Likeness Consent; AI-Generated Content and Disclaimers; Sharing to Third Parties and Recipients; Intellectual Property; Disclaimer of Warranties; Limitation of Liability; Indemnification; Binding Arbitration and Class Action Waiver; and General Provisions. Sections 12.2 and 12.3 survive only for charges, adjustments, or credits accrued before termination. Section 20 survives as necessary to report, investigate, remove, preserve, or address Generated Videos or conduct occurring before termination.

18.4 Data Deletion Guarantees

The deletion rules below apply when an account or item of content is deleted. Subscription cancellation and account or content deletion are distinct actions. Upon an applicable deletion:

When you delete a video

• The video is permanently deleted from our active systems

When you delete your account

• Your selfie image, your voice recording, and the voiceprint derived from it are permanently deleted
• All videos you generated are permanently deleted from our active systems
• Your profile information is permanently deleted

Retention note (during normal use)

Your voice recording and voiceprint are retained while your account is active (re-recording replaces the prior sample) and deleted when you delete your account; your selfie is retained until you replace it or delete your account; Generated Videos are retained until you delete them or delete your account. See the Privacy Policy and the Biometric Information Retention & Destruction Policy for details.

Videos you have shared cannot be recalled

Deletion removes content from Faxie's systems only. Any video you shared or exported to another app or person before deletion remains outside our control and cannot be recalled or deleted by us.

Exceptions

Deletion may be delayed or limited only for:

• Legal compliance, including valid legal process, regulatory requirements, or litigation holds
• Fraud prevention or security investigations
• Backup retention for up to thirty (30) days following deletion

Irreversibility

Deletion is permanent and irreversible. Once data is deleted from our systems, it cannot be recovered.

19. General Provisions

19.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions.

California law governs these Terms except to the extent that mandatory law applicable to Customer or an Authorized User requires otherwise. Nothing in these Terms deprives Customer or an Authorized User of a right or protection that applicable law does not permit that party to waive.

19.2 Jurisdiction

For a Dispute not subject to arbitration, Customer and Faxie consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, except where mandatory law gives an Authorized User or Customer the right to proceed in another court.

19.3 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order form or Data Processing Addendum, constitute the entire agreement between Faxie and Customer regarding the Services. The provisions applicable to Authorized Users govern their use of the Services.

19.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19.5 Waiver

Faxie's failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

19.6 Assignment

Customer may not assign these Terms without Faxie's prior written consent. Faxie may assign these Terms without restriction, subject to applicable law.

19.7 Consent to Electronic Communications

By creating an account or using the Services, Customer and each Authorized User consent to receive electronic communications from Faxie through Slack, email, the administrative portal, and other electronic means used to provide the Services. These may include setup messages, generation-status updates, Generated Video notices, action buttons, billing and renewal notices, security alerts, support communications, and legally required notices. Customer and each Authorized User agree that electronic agreements, notices, disclosures, and communications satisfy any legal requirement that they be in writing. Marketing communications may be declined, but transactional and service communications may continue while the applicable account remains active.

19.8 Notices

We may provide notices to Customer by email, through the administrative portal, or through the Services, and may provide notices to Authorized Users through Slack, email, or the Services. Customer or an Authorized User may provide notices to us at hello@faxie.ai or by mail to:

19.9 Export Controls

Customer and each Authorized User agree to comply with all applicable export-control laws and regulations.

19.10 Force Majeure

Faxie will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet outages.

19.11 Time Limitation on Claims

To the extent permitted by applicable law, a claim by Customer or an Authorized User arising out of or related to the Services or these Terms must be filed within one (1) year after the claim arose or be permanently barred.

19.12 International Use; Mandatory Rights

Faxie operates from the United States and may provide the Services to Customers and Authorized Users in other jurisdictions, subject to applicable law.

Personal information may be transferred to and processed in the United States and other countries where our service providers operate. The Privacy Policy and any applicable Data Processing Addendum describe relevant processing and transfer safeguards.

• Customer is responsible for determining whether its deployment and workplace use of the Services are lawful and for providing notices or obtaining permissions required from its personnel.
• Customer and each Authorized User must comply with laws applicable to their respective use of the Services.
• Nothing in these Terms waives or limits a right or remedy that applicable law does not permit the affected person to waive or limit.
• If a provision conflicts with mandatory law, that provision will apply only to the maximum extent permitted.

19.13 Accessibility

Faxie is committed to making the Services accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA).

Our Efforts Include

• Designing interfaces with accessibility in mind
• Providing keyboard navigation support
• Maintaining sufficient color contrast
• Supporting screen reader compatibility where feasible
• Ongoing review and improvement of accessibility features

Feedback and Assistance

If you experience any difficulty accessing any part of the Services, or if you have suggestions for improving accessibility, please contact us at hello@faxie.ai with the subject line "Accessibility." We welcome your feedback and will work to address accessibility concerns in a timely manner.

Limitations

Due to the nature of AI video generation and media capture (camera and microphone), certain features of the Services may present inherent accessibility challenges. We are committed to exploring solutions and providing alternative means of access where possible.

19.14 Enterprise and Business Agreements

These Terms are designed for self-service business Customers and their Authorized Users. Larger or enterprise Customers may enter into a separate written agreement or order form with Faxie. If Customer has entered into a separate written agreement with us, that agreement governs to the extent it conflicts with these Terms. For inquiries about enterprise agreements, please contact us at hello@faxie.ai.

20. Abuse Reporting and Takedown Policy

Faxie is a platform for creating short AI videos of yourself. Using it to create or share a video of another real person without their consent — or to engage in any of the other conduct prohibited in Section 6 — is a serious violation of these Terms. This Section explains what is prohibited, how to report a violation, how quickly we respond, and what we do about it. It supplements (and does not replace) the copyright procedures in Sections 13.4–13.6 and the non-copyright takedown procedures in Section 13.7.

20.1 What Is Prohibited

The following are strictly prohibited and may result in immediate removal of content and termination of your account (see Section 6.2 for the complete list):

• Non-consensual likeness. Generating or sharing a video depicting any person other than yourself, unless that person has given you their express consent to use their likeness (Section 6.2(g), Section 9.4). Using someone else's face — a celebrity, a public figure, an acquaintance, an ex, or any other real person — without their consent is not permitted.
• Impersonation and deception. Creating content intended to make others believe a video is a genuine, authentic recording of a real person, or otherwise impersonating a person or entity.
• Sexual, exploitative, or abusive content depicting any real person, and any content that harasses, threatens, defames, or intimidates a person.
• Any other content or conduct prohibited by Section 6.2 (User Conduct and Prohibited Uses).

We have zero tolerance for the misuse of another person's likeness.

20.2 How to Report

If you believe a video or other content created with Faxie violates these Terms — including a video that uses your likeness, or the likeness of someone else, without consent — you can report it to us by sending a report to hello@faxie.ai with the subject line "Abuse Report."

To help us act quickly, please include, to the extent you can: a description of the content and where it appeared or how it was shared; the reason you believe it violates these Terms; whether the content depicts you or another person without consent; and your contact information so we can follow up. You do not need a Faxie account to submit a report.

20.3 Our Response

We take reports of non-consensual likeness and other serious safety violations seriously and handle them on a priority basis. We aim to review reports of this kind within twenty-four (24) hours of receipt and to act on confirmed violations promptly. Other reports are reviewed as soon as reasonably practicable. These review times are good-faith targets that may vary with report volume and complexity; they are not a contractual guarantee.

When we determine that content violates these Terms, we may — at our discretion and without prior notice — take one or more of the following actions:

• Remove or disable access to the offending content on our systems
• Suspend, restrict, or permanently terminate the account responsible
• Permanently ban the responsible user from creating a new account (Section 6.2(g), Section 18.2)
• Preserve information and cooperate with law enforcement or other authorities where appropriate or legally required

Important limitation on our reach: Faxie can remove content only from its own systems. As explained in Section 11, once a video has been shared or exported from the app, that copy is outside our control and cannot be recalled, retrieved, or deleted by us — even after we remove it from our systems, terminate the responsible account, or ban the user. If you believe a shared video harms you, you may also need to contact the platform where it appears or pursue other legal remedies.

20.4 Good-Faith Reports

Reports must be made in good faith. Submitting knowingly false or bad-faith reports, or using the reporting process to harass another user, is itself a violation of these Terms and may result in action against your account.

21. Contact Us

If you have any questions about these Terms or the Services, please contact us at:

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