Faxie Privacy Policy

This Privacy Policy describes how Melochora LLC ("Company," "we," "us," or "our") collects, uses, and shares information about business customers and the individuals they authorize to use the Faxie platform through our Slack application, administrative web portal, website, and related services (collectively, the "Services").

PLEASE READ THIS PRIVACY POLICY CAREFULLY. In this Privacy Policy, "you" and "your" mean the individual Authorized User whose personal information Faxie processes. "Customer" means the company or other legal entity that authorizes or purchases the Services. "Generated Video" has the meaning given in the Terms of Service. By using the Services, you consent to the practices described here where consent is an appropriate legal basis. Other processing may occur on another lawful basis described by applicable law. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information about you in the following ways:

1.1 Information You Provide Directly

When you use the Services, you may provide us with:

Account Information

• Slack Account and Workspace Information: Information Slack makes available to Faxie through authorized installation, authentication, and product interactions, such as your Slack user ID, display name, email address, profile image, workspace ID and name, and basic information about people in the workspace. We use workspace-member information to administer accounts, validate participation, and periodically identify accounts that are no longer active. We record the installing administrator's email address for billing and account notifications.
• Channel and Conversation Information: Basic information and membership data for public channels and for private channels or group direct messages to which Faxie has been added. We use this information to confirm that a colleague mentioned for a Generated Video is in the same channel or conversation and to complete sharing actions you request.

Selfie Image

• A selfie or other image of yourself that you upload to generate videos

Voice Recording and Voiceprint

• A short voice recording you provide during onboarding. We use this recording to create a voiceprint (a voice model of you) so that the videos you generate can speak in your own voice. See the Biometric Information Notice below and our separate Biometric Information Retention & Destruction Policy for details.

Scene Descriptions

• The text descriptions of scenes you enter to generate videos

Subscription and Billing Information

• Your subscription plan, billing frequency, creator-seat count, usage allocations and expiration, prorated adjustments, store credits, invoices, and payment status

Payment Information

• Records confirming payments processed by Stripe, including transaction status and related Stripe customer or payment identifiers. Stripe collects and processes complete payment-card details; we do not receive or store complete card numbers.

Communications

• Slack Interactions and Files: Commands and other interactions you direct to Faxie; message content in your direct message with Faxie; and files you send to Faxie, including the selfie image and voice clip used for setup. Faxie downloads setup files you send so it can provide the Services. Faxie does not read general workspace messages.
• Customer support inquiries
• Feedback and suggestions

1.2 Information We Collect Automatically

When you use the Services, we automatically collect:

Device and Usage Information

• Device type, operating system, and browser type
• IP address
• Unique device identifiers
• Pages viewed and features used
• Time spent on the Services
• Referring and exit pages
• Date and time of access

Usage Metrics

• Session duration and frequency
• Number of videos generated and shared

Slack Delivery Information

• Records associated with setup prompts, generation-status updates, finished-video delivery, action buttons, billing notices, and other service communications sent through Slack

Diagnostics

• Crash and error reports used to diagnose and fix problems

Location Information

• General location based on IP address (city, state, country)

1.3 Information from Third Parties

• Slack, which provides the account, workspace, people, channel, conversation, membership, interaction, and file information described above in accordance with the permissions approved for the Faxie Slack app
• Stripe, which processes subscription payments and provides us with payment confirmations, invoice and transaction status, related identifiers, and limited payment-method information

1.4 Biometric Information Notice

To create Generated Videos, we process a selfie image and voice recording that you provide. Your voice recording and the voiceprint we create from it are covered by our Biometric Information Retention & Destruction Policy. Because Faxie does not create or use a faceprint or facial biometric template and does not use the selfie for identification, authentication, verification, or matching, we treat the selfie as audio/visual information rather than biometric information in this Privacy Policy, subject to applicable law.

Your Face: Your selfie is used only to render your appearance in the videos you generate. We do not create a "faceprint" or any other persistent facial biometric template, and we never use your face to identify, verify, match, authenticate, or surveil you or anyone else.

Your Voice (Biometric Data): During onboarding, you provide a voice recording. We use it to create a voiceprint — a voice model of you — so that the videos you generate can speak in your own voice, including words you type but did not personally record. This voiceprint and the recording it is derived from are biometric identifiers. We never use your voiceprint or voice to identify, verify, match, authenticate, or surveil you or anyone else, and we do not use your face or voice for advertising or law enforcement, or for any purpose other than providing the Services.

What We Collect

The selfie image you upload, the voice recording you provide, and the voiceprint we derive from that recording.

How We Use It

Solely to generate the videos you request — including cloning your voice so those videos sound like you — and to operate, secure, and support the Services.

Consent

We collect and process these inputs only after you provide explicit, affirmative consent in the app before capture. Voice cloning requires a separate, affirmative consent when you record your voice sample. We maintain consent records (including timestamp and consent version) for recordkeeping.

Retention and Destruction

We keep these inputs only as long as needed to provide the Services:

• Your voice recording and voiceprint are retained while your account is active and the voice feature is available (re-recording replaces the prior sample), and are deleted when you delete your account.
• Your selfie is retained until you replace it or delete your account.
• Generated videos are retained until you delete them or delete your account.
• Following deletion, residual copies may persist for up to thirty (30) days in encrypted backups or system logs before being overwritten or deleted in the ordinary course.

Revoking Consent

You may withdraw consent at any time by deleting your account, after which this data — including your voice recording and voiceprint — is deleted as described in the Account Deletion section of this Privacy Policy.

Sharing with Providers

To generate your videos, we share your selfie, your voice recording, and/or your voiceprint with the third-party providers that perform the AI generation and voice cloning, and your inputs may be screened by a content-moderation provider. We seek providers with appropriate security and contractual protections, but some providers may, under their own terms, retain and/or use data processed through their services to improve their services or models. See Section 3 (AI Model Training) for more information.

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Operate the Services

• Create and manage Customer and Authorized User accounts, connect them with the applicable Slack workspace and Slack accounts, validate channel or conversation membership, and identify users whose Slack workspace accounts are no longer active
• Generate videos from your selfie, voiceprint, and scene description, including cloning your voice from your voice recording so the videos speak in your own voice
• Store your Generated Videos so you can view and share them
• Send direct messages, setup prompts, generation-status updates, finished videos, action buttons, billing notices, and other account or service communications through Slack
• Administer free trials, subscriptions, creator seats, usage allocations, allocation expiration, and account access
• Process and record subscription payments, prorated seat adjustments, store credits, invoices, renewals, cancellations, and payment-related fraud or abuse checks
• Provide customer support

2.2 Improve and Develop the Services

• Analyze usage patterns and trends
• Identify and fix bugs and errors
• Develop new features and functionality
• Monitor and improve service performance

2.3 Communicate with You

• Send account-related notifications
• Provide customer support
• Send service updates and announcements
• Respond to your inquiries

2.4 Safety and Security

• Detect, prevent, and respond to fraud or abuse
• Enforce our Terms of Service
• Protect the rights, property, and safety of Faxie, our users, and others
• Comply with legal obligations

3. AI Model Training

Faxie does not train or develop its own artificial intelligence or machine learning models using your selfie, voice recording, voiceprint, scene descriptions, Generated Videos, or other personal information.

Your data is used solely to:

• Generate the videos you request
• Provide the Services as described in our Terms of Service
• Improve the technical operation of the Services (e.g., bug fixes, performance)

Third-Party Model and Inference Providers: We use third-party providers to perform the AI video generation, voice cloning, and content moderation. When you record your voice or generate a video, your inputs (your selfie, your voice recording, and/or your voiceprint) and related content are processed by those providers on our behalf — including to clone your voice and synthesize speech in it. Some of these providers may retain and/or use data processed through their services to improve or develop their own services or models, subject to their own terms and privacy policies. We do not control these providers' independent practices and cannot guarantee that they will not use data to improve their services. The providers we currently use for these functions include Google (Gemini), WaveSpeed, and OpenAI. If you want to understand whether these underlying providers may train on data you submit, we encourage you to review their respective terms of service and privacy policies.

We may use aggregated, anonymized data that cannot reasonably be linked back to you for analytics and service improvement purposes.

4. How We Share Your Information

We share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting, database, storage, and authentication (currently Supabase) to run the app and store your data
• Payment processing (currently Stripe) to collect subscription payments, manage invoices and renewals, and process prorated creator-seat adjustments
• AI video generation and voice cloning (currently Google/Gemini and WaveSpeed) to generate your videos from your selfie, voiceprint, and scene description, and to clone your voice from your voice recording so those videos sound like you
• Content moderation (currently OpenAI) to help screen content
• Slack platform services to authenticate users; receive authorized account, workspace, membership, interaction, and file information; and deliver direct messages, status updates, finished videos, action buttons, and billing notices
• Error and diagnostics (currently Sentry) to detect and fix problems

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures, except that some AI providers may use data under their own terms as described in Section 3. Service providers may process data outside the United States, and data transfers occur only to providers under contractual confidentiality and security obligations. See the International Data Transfers section of this Privacy Policy for more information.

4.2 Sharing Through Slack and Sharing You Initiate

Faxie uploads a finished MP4 into the creator's direct message with Faxie. When an Authorized User selects Share to Channel, Faxie uploads the MP4 to the public or private Slack channel selected by that Authorized User and may first join a selected public channel when necessary to complete the requested share. Members of the selected channel can view the video and may be able to comment, like, download, re-share, or voluntarily contribute their own segment. Visibility within Slack is governed by membership in the selected channel and by Slack's and the Customer's settings and controls. Authorized Users may also download or share videos outside Slack. Files stored in Slack are subject to Slack's functionality and Customer's Slack controls, and copies downloaded, exported, or re-shared outside Slack may be beyond our ability to retrieve, recall, or delete.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with legal process, such as a court order or subpoena
• Respond to requests from government authorities
• Enforce our Terms of Service
• Protect our rights, property, or safety, or that of our users or others
• Investigate fraud or security issues

4.4 Business Transfers

If Faxie is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on the Services.

4.5 With Your Consent

We may share your information with third parties when you direct us to do so or provide your consent.

5. Data Storage and International Transfers

5.1 Location of Data

The Services are operated from the United States. Personal information is primarily stored and processed in the United States and may also be processed in countries where our service providers operate.

5.2 International Data Transfers

When personal information is transferred across national borders, Faxie uses contractual or other safeguards required by applicable law. Depending on the relationship and jurisdiction, these may include a Data Processing Addendum, the European Commission's Standard Contractual Clauses, or an applicable UK transfer addendum or agreement.

Our service providers may process personal information in the United States or other countries. We require contractual confidentiality, security, purpose, and data-handling protections appropriate to the services they perform, subject to the qualifications described in this Privacy Policy.

5.3 International Users and Local Rights

Faxie may provide the Services to Customers and Authorized Users located outside the United States. Privacy and data-protection rights vary by jurisdiction. Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, or to withdraw consent where processing relies on consent.

Nothing in this Privacy Policy waives or limits a privacy or data-protection right that applicable law does not permit you to waive or limit. Customers are responsible for workplace notices, permissions, and other obligations that apply to their deployment of the Services. Contact hello@faxie.ai to exercise an applicable privacy right or request information about international-transfer safeguards.

6. Data Retention

6.1 Retention Period

We retain your information for as long as your account is active or as needed to provide the Services. Specific inputs follow this schedule:

• Voice recording and voiceprint: retained while your account is active (re-recording replaces the prior sample). We periodically check workspace account status and, when we detect that a person is no longer active in the Customer's Slack workspace, automatically delete that person's voice recording and voiceprint from active systems; residual backup copies are handled as described below
• Selfie image: retained until you replace it, delete your account, or we detect that you are no longer active in the Customer's Slack workspace, at which point we delete it from active systems; residual backup copies are handled as described below
• Generated videos: When Faxie is uninstalled by an account admin, all videos, images, and audio files are deleted. When a user clicks the "Delete Faxie" button, the user's videos, images, and audio files are deleted. When an admin removes a team member, their videos, images, and audio recordings are all automatically deleted.
• Subscription, invoice, payment, prorated-adjustment, and store-credit records: retained as needed for billing, audit, tax, fraud-prevention, dispute-resolution, and legal-compliance purposes

We may also retain information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Protect our legal rights

6.2 Account Deletion

When you delete your account, we delete your personal information from our active systems, including:

• Your account information and profile data
• Your selfie image, your voice recording, and the voiceprint derived from it
• Your Generated Videos
• Your subscription and billing-account associations, subject to financial-record and legal-retention requirements

Any license you granted to Faxie to use your selfie, voice recording, voiceprint, or Generated Videos terminates following the backup retention period described below. Videos you already shared or exported before deletion remain outside our control and cannot be recalled or deleted by us.

Residual Data

Following account deletion, residual copies of your data may persist for up to thirty (30) days in:

• Encrypted backup systems
• Disaster recovery systems
• System logs

These residual copies are access-restricted, automatically overwritten or deleted within thirty (30) days, and are not used for any purpose other than backup integrity and system recovery. We do not restore deleted accounts from backup data. The licenses you granted to Faxie survive during this backup retention period solely for the purpose of maintaining backup integrity and legal compliance.

Exceptions

We may retain certain information as necessary to:

• Comply with legal obligations (such as tax and financial records)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

Aggregated or anonymized data that cannot reasonably be linked back to you may be retained for analytics purposes.

To delete your account, contact us at hello@faxie.ai or use the account deletion option in your account settings.

6.3 Deletion Requests

You may request deletion of your account and personal information by contacting us at hello@faxie.ai. We will process your request in accordance with applicable law, subject to the retention exceptions described above.

6.4 Complete Deletion Confirmation

Upon account deletion, Faxie deletes all personal data associated with your account from active systems. Only limited residual technical data may remain temporarily in backup and disaster recovery systems as described in the Account Deletion section above, and such data is automatically purged within thirty (30) days.

6.5 License Termination on Deletion

Any license you granted to Faxie to use your selfie, voice recording, voiceprint, or Generated Videos exists while your account is active and survives for up to thirty (30) days following account deletion solely to the extent required for backup retention and legal compliance. Upon account deletion:

• Your selfie, your voice recording, the voiceprint derived from it, and your Generated Videos are deleted from active systems immediately and from backup systems within thirty (30) days as described in this section
• All licenses terminate upon completion of the backup retention period

For detailed information about intellectual property rights and licenses, please refer to our Terms of Service.

7. Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, and you provide information to us at your own risk.

8. Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected users without unreasonable delay. Notification may be provided via email to the address associated with your account, in-app notice, or other lawful means.

The timing of notification may be delayed if required by law enforcement or if necessary to determine the scope of the breach and restore the security of our systems.

9. Children's Privacy

The Services are intended for users who are at least eighteen (18) years of age. We do not knowingly collect personal information from anyone under 18 years old.

If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information as quickly as possible. If you believe we have inadvertently collected information from a person under 18, please contact us at hello@faxie.ai.

10. Your Rights and Choices

10.1 Account Information

You can access, update, or delete certain account information through your account settings or by contacting us at hello@faxie.ai.

10.2 Communications

You can opt out of marketing communications by following the unsubscribe instructions in those messages. You will continue to receive transactional and account-related communications.

10.3 Cookies and Tracking

Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect the functionality of the Services.

10.4 Data Requests

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request a copy of your information in a portable format
• Object to or restrict certain processing of your information

Data Portability

Upon request, we can provide your personal data in the following formats:

• Profile and text data: JSON format
• Audio recordings: wav audio files

To exercise these rights, please contact us at hello@faxie.ai with the subject line "Privacy Request." We will acknowledge your request within ten (10) business days and respond to verifiable requests within forty-five (45) days. If we require additional time (up to an additional 45 days), we will inform you of the reason and extension period.

We may need to verify your identity before processing your request. Verification may require you to confirm information associated with your account or provide additional documentation.

10.5 California Privacy Rights

If you are a California resident, the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA") provide you with specific rights regarding your personal information. This section describes your rights and how to exercise them.

Categories of Personal Information We Collect

Sources of Personal Information

• Directly from you when you use the Services, including selfie and voice inputs, scene text, commands, communications, feedback, and billing or administrative information
• Automatically when you use the Services (device data, usage data, diagnostics)
• From Slack through the permissions approved for the Faxie Slack app, as described in Section 1
• From Stripe in connection with subscription billing, payment status, invoices, prorated adjustments, and related transactions

Purposes for Collection

• Providing and operating the Services, including generating your videos
• Authenticating through Slack and managing Customer and Authorized User accounts
• Administering subscriptions, creator seats, usage allocations, prorated adjustments, and preventing payment or service abuse
• Communicating with you through Slack, email, the administrative portal, and other service channels
• Analyzing and improving the Services
• Complying with legal obligations

Categories Disclosed to Service Providers

• Identifiers: to cloud hosting, Slack platform, payment-processing, and diagnostics providers as needed to provide the Services
• Biometric Information and Audio/Visual Information: to AI video-generation, voice-cloning, and content-moderation providers
• Commercial Information: to Stripe for subscription billing and payment processing
• Internet/Network Activity: to diagnostics providers

Your California Rights

• Right to Know: Request information about the personal information we collect, use, and disclose about you
• Right to Access: Request a copy of the personal information we have collected about you
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information or share it for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Request that we limit our use of sensitive personal information to purposes necessary to provide the Services
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Exercising Your Rights

To exercise any of these rights, contact us at hello@faxie.ai or by mail at:

We will verify your identity before processing your request by confirming information associated with your account. You may designate an authorized agent to submit requests on your behalf by providing written authorization.

We do not sell your personal information.

Retention: We retain personal information for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.

10.6 Other U.S. State Privacy Rights

If you are a resident of Colorado, Connecticut, Utah, or Virginia, similar state privacy laws may provide you with additional rights regarding your personal information.

Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), and Virginia Consumer Data Protection Act (VCDPA)

These laws generally provide residents with rights to:

• Access: Request access to the personal data we have collected about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Data Portability: Obtain a copy of your personal data in a portable format
• Opt-Out of Sale: We do not sell your personal data
• Opt-Out of Targeted Advertising: We do not use your personal data for targeted advertising based on cross-context behavioral data
• Opt-Out of Profiling: We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects

Sensitive Data

Under these laws, biometric data and certain other categories are considered "sensitive data." We process sensitive data only with your consent, as described in the Biometric Information Notice section of this Privacy Policy.

Exercising Your Rights

To exercise any of these rights, contact us at hello@faxie.ai with the subject line "State Privacy Request." We will verify your identity and respond within the timeframes required by applicable law (generally 45 days, with possible extensions).

Appeals

If we decline to take action on your request, you may appeal our decision by contacting us at hello@faxie.ai with the subject line "Privacy Appeal." We will respond to appeals within the timeframes required by applicable law. If your appeal is denied, you may contact your state's Attorney General to submit a complaint.

11. Third-Party Links and Services

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

12. Relationship Between Privacy Policy and Terms of Service

This Privacy Policy governs how we collect, use, and share your personal information. Our Terms of Service govern your use of the Services, including intellectual property ownership, content and likeness licenses, and platform rules.

In the event of a conflict between this Privacy Policy and the Terms of Service regarding intellectual property rights or license terms, the Terms of Service shall govern.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you at least seven (7) days before the changes take effect by:

• Posting the updated Privacy Policy on the Services with a new effective date
• Sending you an email notification (for material changes)

Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

15. Additional Disclosures

15.1 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. The Services do not currently respond to DNT signals.

15.2 Cookies We Use

Faxie operates primarily through Slack and also provides a public website and administrative web portal. Those web properties use essential cookies required for authentication, security, account administration, and basic functionality. We do not use cookies for advertising or cross-context behavioral tracking.

15.3 Data Protection Contact

For data protection inquiries, please contact:

15.4 Managing Cookies

Browser Settings: Most web browsers allow you to manage cookies through browser settings. You can set your browser to refuse cookies or delete certain cookies. Disabling essential cookies may affect authentication and the functionality of the website or administrative portal. We do not serve interest-based advertising.

© 2026 Melochora LLC. All rights reserved.